Urban Company (Previously known as UrbanClap) is an online platform that connects skilled professionals with customers looking for services. It has a network of over 30,000 trained service professionals who are using the platform to grow their businesses. Urban Company was founded in November 2014 by Abhiraj Singh Bhal, Raghav Chandra, and Varun Khaitan. It was incorporated in December 2014.
The business model of Urban Company works by taking a commission from the service professionals’ charges, generating leads and charging a fee for sponsored listings. It is a convenient and efficient way for customers to find the services they need.
Who Is The Founder of Urban Company?
Urban Company was founded in 2014 by Abhiraj Singh Bhal, Raghav Chandra, and Varun Khaitan. Abhiraj Singh Bhal is the CEO and Co-founder of Urban Company and leads the technology and product development. Raghav Chandra is the Head of Operations and Varun Khaitan is the Chief Product Officer.
Urban Company has 16 investors including Vy Capital, Wellington Management, Prosus Ventures, Dragoneer Investment Group, Tiger Global, Aroa Ventures, Deepinder Goyal, DF International Group, and Growth/Expansion.
How To Become An Urban Company Partner?
Urban Company partners must have a minimum of 2 years of experience in their respective fields and must be trained and certified in the services they provide. All partners are required to undergo a rigorous background check, including identity verification and police verification, before they are allowed to join the platform.
Urban Company partners receive training from experienced professionals in their respective fields. The training covers topics such as customer service, safety protocols, and product knowledge. Additionally, the company has a dedicated team of trainers who are available to answer any queries or provide additional training.
Urban Company is working with NBFCs in India to provide financial services to its customers. The company has partnered with NBFCs to offer customers loans and other financial services such as insurance and credit cards. The NBFCs typically make money through interest rate spread between their own cost of capital and the loans they provide to customers.
Does Urban Company Partnering With Indian Government?
Yes, Indian government and Urban Company are working together to upgrade skill training in select trades/services to improve the standards and quality of services provided. The Ministry of Housing and Urban Affairs (MoHUA) and Urban Company have partnered to provide skill-training to the urban poor and help them become self-reliant.
Recently, Microsoft Joined hands with Urban Company and they are working together to develop technology to shape the future of urban environments. Urban Company has piloted running simulations in the Azure cloud to find recommendations faster, with the help of Microsoft and Wipfli.
Is Urban Company Safe For Customers?
Urban Company has adopted 10 key initiatives to enhance trust, safety and security (T&S) on the platform. These initiatives include daily temperature checks of partners, background checks and police verification of all partners, sanitisation of tools and equipments, contactless services, and a customer feedback system. Additionally, the company has implemented an AI-based fraud detection system to identify and prevent fraudulent activities.
Urban Company partners must maintain a minimum rating of 4.3 out of 5 in order to continue to remain active on the platform. The rating is based on customer feedback and ratings for the services provided by the partner.
Urban Company Services List?
Urban Company offers a wide range of services, including beauty services, home and office services, health and wellness services, automotive services, wedding services. They also provide professionals for plumbing, electricians, hair stylists, masseuse and many more. Some of the most popular services include Furnished Bedroom Cleaning, Furnished Living Room Cleaning, Occupied Kitchen Cleaning, and Occupied Bathroom Cleaning etc.
How To Contact Urban Company Customer Care?
Urban Company offers customer support via email and phone. The customer service email address is email@example.com and the phone number is +91 124 457 0250.
My review for Urban Company is that It’a convenient and efficient app available in Apple store and Google play for it’s customers to find the services they need. They offers several benefits for customers, including convenience, efficiency, and access to trained professionals without compromising safety. I highly recommend them for your households and office tasks.
If there’s anything you think I’ve missed – talk to me in the comments below!
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